Shipping Policy

We don’t ship to Islamic countries, like:

1. Afghanistan
2. Pakistan
3. Jordan
4. Libya
5. Kosovo
6. Iraq etc..

*The country risk table is formulated with reference to the "Anti-Money Laundering Index" issued by the Basel Institute of Governance, as well as High-risk and other monitored jurisdictions issued by FATF

*On the basis of the Basel Anti-Money Laundering Index, our company refers to various factors and combines business conditions to revise the national money laundering risk classification. The reference content includes:

1. Countries or regions that have been sanctioned by the United Nations, other international organizations or relevant countries;
2. The list of high-risk countries or regions issued and updated by FATF;
3. Countries or regions recognized as NCCT by FATF, or countries or regions recognized by other international organizations as lacking sufficient money laundering laws and regulations;
4. Countries identified as drug trafficking, terrorism or other crimes by international organizations or relevant countries;
5. Offshore financial centers with high risk of money laundering;
6. Other countries or regions identified as high-risk by regulatory agencies or companies based on business experience.

Shipping Times & Costs
The expected delivery times are in reference to after the order has been processed and picked up by courier. Processing is 2-3 business days, but may be extended during holidays and large sales.

ORDERS OVER $79.00 WILL QUALIFY FOR FREE SHIPPING. ORDERS UNDER $79.00 WILL BE SUBJECT TO SHIPPING AND HANDLING FEES.

Orders are processed and shipped Monday-Friday only. Orders placed on weekends and select holidays are processed the next business day but due to high volume there can be delays.
Larger orders or special requests may require additional time to prepare and ship
Orders placed with an eCheck through a PayPal account will take 7-10 business days to be processed and shipped once payment is received.
With a minimum purchase of $79 or more shipping is no cost to you
All orders are discreetly packaged in a plain brown box or bubble envelope. There will be no mention of Toytotem on the parcel or shipping label.

Out Of Stock Items
We cannot guarantee availability of product; on occasion items may unexpectedly be out of stock and unable to be shipped with an order. In this instance, we will contact the customer by email and notify them of the situation; items may be substituted upon request or a refund will be issued for the missing product. If a response is not received within 48 hours, the amount of the missing product will be refunded and the order will be shipped.

Toytotem will not be held liable for items that are out of stock for any further discounts or reparations or be held accountable if the customer does not receive notification. We cannot guarantee availability at a particular time. We reserve the right to change our merchandise offerings at any time. We also reserve the right to change contents, features, and offerings of the site from time to time at our discretion without prior notice.

Unsuccessful Delivery Attempts
If your order is returned to our warehouse after an attempt to deliver has been made, we will contact you to confirm the shipping address information you entered is correct. Once confirmed, we will re-ship your order. If you fail to receive your order after the second delivery attempt and it is returned to us again, we will cancel your order. Your credit card will be refunded minus the shipping cost for the second delivery attempt and a $10.00 restocking fee.

Track Your Order
You will receive a shipment notification email. The email will contain a tracking number which can be used to track your delivery status online.

Order Cancellations
Orders may be cancelled at any time prior to being shipped without penalty. If an order is cancelled after it has been shipped but before it has been delivered to you, it will be subject to a $10.00 restocking fee plus any shipping fees incurred. Your card will not be refunded until after the order has been returned to our warehouse. Once you have accepted delivery of your order, it can no longer be cancelled. If you need to cancel your order, please  contact us here with your order details.

Contact us
If you have any questions about the above terms & conditions or your order, please contact us here.